Shipping policy
This policy explains how we process and ship orders from Dirty Civilian. We ship within the United States only. Placing an order means you agree to the terms below. If you have any questions, email us at support@dirtycivilian.com.
Order Processing Time
Orders are typically processed within 1–3 business days after they are placed. Business days are Monday through Friday, excluding U.S. federal holidays. Orders placed on a weekend or holiday begin processing on the next business day.
Processing time is the time we need to prepare, pack, and hand your order to the carrier. It is separate from shipping (transit) time and does not include the days your package spends in transit. During product launches, sales, or periods of high order volume, processing may take longer.
Shipping Charges
Shipping and handling are charged separately from the price of your items. For orders shipped within the United States:
- A flat rate of $11 USD for standard shipping applies to every order, whatever its size.
The amounts above are the standard rates shown on our storefront. Your exact shipping cost is always calculated and displayed at checkout, based on your cart and destination, before you complete payment. All prices and charges are in U.S. dollars (USD).
Where We Ship
Within the United States
We ship to all 50 U.S. states, the District of Columbia, and U.S. territories (including Puerto Rico). The domestic shipping rate above applies to all of these destinations.
Some items cannot be shipped to certain states or localities because of state or local law. If an item in your cart cannot be shipped to your address, checkout will not offer a shipping option for it.
We can ship most orders to P.O. boxes and to APO/FPO/DPO military addresses via USPS. Some items cannot be sent to these addresses — see “Hazardous-Materials (HAZMAT) Items” below. If a P.O. box or military address is not accepted for an item in your cart, please provide a street address instead.
International
We do not ship outside the United States at this time.
Hazardous-Materials (HAZMAT) Items
Certain items — such as items with pressurized, flammable, or chemical contents — are regulated as hazardous materials (HAZMAT) or dangerous goods. These items cannot be shipped by air or to APO/FPO/DPO addresses. Products with these restrictions are marked “ships within the United States only” on the product page and in your cart.
Carriers and Tracking
Orders ship via USPS, UPS, and other carriers. Once your order ships, we email a shipping confirmation with a tracking number to the address on your order. Please allow a little time after you receive that email for the carrier's tracking information to update with the first scan.
Shipping Delays and Carrier Issues
Once your order is handed to the carrier, delivery is in the carrier's control. Estimated transit times are provided by the carrier and are not guaranteed. We are not responsible for delays caused by the carrier, weather, holidays, address issues, or other events outside our control. If a shipment appears significantly delayed or stuck in transit, contact us at support@dirtycivilian.com and we will help you follow up with the carrier.
Lost, Stolen, or Damaged Shipments
Please inspect your order as soon as it arrives. If your order arrives damaged, or if tracking shows it was delivered but you did not receive it (possible loss or theft), contact us at support@dirtycivilian.com as soon as possible, and no later than 14 days after the delivery date or expected delivery date. For damaged items, please include photos of the item and the packaging.
We will work with you and the carrier to resolve the issue, which may include filing a claim with the carrier, sending a replacement, or issuing a refund. Resolving lost or stolen package claims may require cooperation from the carrier and, where applicable, a police report, and can take additional time.
Incorrect or Incomplete Addresses
You are responsible for providing a complete and accurate shipping address. We are not responsible for orders that are delayed, returned, or lost because of an incorrect or incomplete address entered at checkout.
If you notice a mistake in your shipping address, email us at support@dirtycivilian.com as soon as possible. We will do our best to correct it before the order ships, but we cannot guarantee changes once processing has begun. If a package is returned to us due to an undeliverable or incorrect address, we can reship it once the correct address is confirmed; you may be responsible for the cost of reshipment.
Governing Law
This Shipping Policy is governed by the laws of the State of Tennessee, USA, without regard to its conflict-of-laws rules.
Questions
For any questions about shipping or the status of your order, email us at support@dirtycivilian.com.