Privacy policy

This Privacy Policy explains how Dirty Civilian LLC collects, uses, and shares your personal information when you visit dirtyciv.com, place an order, sign up for our email list, or otherwise interact with our store. By using the Site or providing us your information, you agree to the practices described here.

Information We Collect

We collect personal information that you provide directly, information that is generated automatically when you use the Site, and information we receive from the service providers who help us run our store. This includes:

Contact information — your name, email address, phone number, and billing and shipping addresses.
Order information — the products you buy, order value, order history, and communications you send us about your orders or returns.
Payment information — payment card or other payment details. Payments are handled by our payment processors; we do not store full payment card numbers on our own systems.
Account information — if you create an account, the login credentials and preferences associated with it.
Marketing information — your email address and preferences when you subscribe to our newsletter or use a "notify me" signup, and whether you open or click our emails.
Device and usage information — your IP address, browser type, device identifiers, pages viewed, referring pages, and other analytics data collected automatically through cookies and similar technologies.
Customer support information — the contents of any messages you send to us and our responses.

How We Collect Your Information

We collect personal information:

At checkout, when you place an order and provide contact, shipping, and payment details.
When you create an account or manage your account settings.
When you subscribe to our newsletter or sign up to be notified about products.
When you contact us for support, questions, or returns.
Automatically, through cookies, pixels, and analytics tools as you browse the Site.
From our service providers, including our e-commerce platform, payment processors, and shipping carriers, in the course of completing your order.

How We Use Your Information

We use your personal information to:

Process, fulfill, and ship your orders, and send order confirmations, shipping updates, and other transactional messages.
Provide customer support and respond to your questions, returns, and requests.
Create and manage your account.
Send marketing emails and product announcements where you have consented, and measure how those messages perform.
Operate, maintain, and improve the Site and our product offerings.
Detect, investigate, and prevent fraud, abuse, and other unauthorized or unlawful activity, and protect the security of the Site.
Comply with our legal obligations, including tax, accounting, and record-keeping requirements, and enforce our terms and policies.

How We Share Your Information

We will never sell your personal information, and we will never share it with advertisers or other businesses for their advertising or targeted marketing. We share personal information only as described below, to run our store and fulfill your orders:

Our e-commerce platform (Shopify) — our Site and checkout run on Shopify, which processes and stores order, customer, and store data on our behalf as a data processor. Shopify may also combine store data with its own data to operate and improve features we use, such as email and site search, under Shopify's terms. Shopify does not share your information with other merchants.
Payment processors — Shopify Payments and/or other third-party payment processors handle payment transactions and fraud screening.
Shipping carriers — we share your name and shipping address with the carriers that deliver your order.
Analytics and email providers — services that help us understand how the Site is used and send the emails you've signed up for. They may use your information only to provide those services to us.
Professional advisors and service providers — such as accountants and IT providers who support our business under confidentiality obligations.
Legal authorities and other parties — when required to comply with law, respond to lawful requests or legal process, protect our rights, property, or safety or that of others, or in connection with a business transfer such as a merger, acquisition, or sale of assets.

Cookies and Tracking Technologies

We and our service providers use cookies, pixels, and similar technologies to keep your shopping cart working, remember your preferences, secure the Site, and understand how visitors use the Site. We do not use advertising pixels or ad-network cookies, and we do not use these technologies to target you with ads. You can control cookies through your browser settings; blocking some cookies may affect how the Site functions. Where required by law, we honor recognized browser-based opt-out signals such as Global Privacy Control (GPC).

Marketing Emails and Your Choices

If you sign up for our newsletter or product notifications, we will send you marketing emails based on your consent. You can withdraw your consent and unsubscribe at any time by clicking the "unsubscribe" link in any marketing email or by contacting us at support@dirtycivilian.com. Even if you opt out of marketing, we will still send you transactional messages related to your orders and account.

Data Retention

We keep your personal information for as long as needed to provide our products and services, maintain your account, and carry out the purposes described in this policy. We retain order and transaction records for as long as required to meet our tax, accounting, and other legal obligations, and we keep marketing information until you unsubscribe or ask us to delete it. When we no longer need your information, we delete or de-identify it.

Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect your personal information, and we rely on Shopify's secure, encrypted checkout to process orders. No method of transmission or storage is completely secure, however, and we cannot guarantee absolute security. Please keep your account credentials confidential.

Your Privacy Rights

Depending on where you live, you may have rights regarding your personal information, including the right to:

Know or access the personal information we hold about you.
Request correction of inaccurate personal information.
Request deletion of your personal information.
Limit how your personal information is used, where applicable.
Not be discriminated against for exercising your privacy rights.

California and other U.S. state residents. If you are a resident of California or another state with a comprehensive privacy law (such as Colorado, Connecticut, Utah, or Virginia), you may have some or all of the rights listed above. We will never sell your personal information or share it for cross-context behavioral or targeted advertising, as those terms are defined under these laws.

To exercise any of these rights, email us at support@dirtycivilian.com. We will verify your request and respond within the time required by applicable law. You may use an authorized agent to submit a request on your behalf where the law allows.

Children's Privacy

Our Site and products are intended for adults and are not directed to children. We do not knowingly collect personal information from children under 13 (or under 16 where a higher age applies). If you believe a child has provided us personal information, please contact us at support@dirtycivilian.com and we will delete it.

Third-Party Links

The Site may link to third-party websites or services that we do not control. This Privacy Policy does not apply to those sites, and we are not responsible for their privacy practices. Please review the privacy policies of any third-party sites you visit.

Contact Us

If you have questions about this Privacy Policy or how we handle your personal information, contact us at support@dirtycivilian.com. This Privacy Policy is governed by the laws of the State of Tennessee, USA.