Refund policy
We build gear to be worn, carried, and used, and we want you to be satisfied with what you receive. If something isn't right, this policy explains how returns, exchanges, and refunds work. It applies to purchases made through the Dirty Civilian online store and is in addition to any rights you have under applicable law.
Return Window
You may request a return within 30 days of the delivery date. Requests made after 30 days may not be accepted, except where required by law or where a manufacturer warranty applies.
Item Condition
To be eligible for a return, items must be:
- Unused, with no user-induced cosmetic damage such as scratches, dents, tears or similar wear;
- Complete with all original packaging, hardware, inserts and accessories; and
- Free of odors, stains and other signs of use.
We reserve the right to decline a return, or to issue a partial refund, for items that don't meet these requirements.
How to Start a Return
Email support@dirtycivilian.com with your order number, the item or items you would like to return, and the reason for the return. We will reply with a return authorization and shipping instructions.
Please wait for our confirmation before sending anything back. Returns shipped without prior authorization may be delayed or refused. Once approved, returns should be sent to: the address included in your return authorization. For defective, damaged or incorrect items, please also include photos (see below).
Return Shipping Costs
You are responsible for return shipping costs, unless the item arrived defective or damaged or we shipped the wrong item. In those cases we cover return shipping, as described below. We recommend using a trackable shipping method, since we cannot issue a refund for a return we do not receive.
We do not charge a restocking fee. Original shipping charges are non-refundable, except where the return is due to our error or a defective item.
Refunds
Once we receive and inspect your return, we will email you to confirm whether the refund is approved. Approved refunds are issued to your original payment method. Please allow 5–10 business days for the refund to appear on your statement, depending on your bank or card issuer.
If a returned item does not meet the condition requirements above, we will contact you before making a decision and may offer a partial refund or return the item to you.
Exchanges
The fastest way to get a different size, color, or item is to return the original for a refund and place a new order. If you would prefer a direct exchange, email support@dirtycivilian.com and we will help where stock allows. Exchanges are subject to availability.
Defective, Damaged, or Incorrect Items
If your order arrives defective or damaged, or you receive the wrong item, contact support@dirtycivilian.com within 14 days of delivery. Please include your order number and photos of the item and its packaging. We will make it right with a replacement or a full refund, including any original and return shipping costs. In these cases we cover the cost of return shipping.
Non-Returnable and Final Sale Items
The following are not eligible for return or refund:
- Items marked “final sale” or “clearance” at the time of purchase;
- Items that have been used, altered, or show user-induced cosmetic damage;
- Items returned without their original packaging, hardware or accessories; and
- Items returned outside the 30-day return window.
Defective or damaged items are always covered as described above, even if they were purchased on sale.
Third-Party Brands and Manufacturer Warranties
Third-party items purchased from us follow this same return policy. If a third-party item develops a defect covered by the manufacturer's warranty, contact support@dirtycivilian.com. We've worked with these manufacturers directly and will run point on the claim for you. If a manufacturer requires the claim to come from you, we'll walk you through it.
Where We Ship and Accept Returns
We sell and ship within the United States only, and we accept returns from every destination we ship to, under this policy. See our Shipping Policy for shipping details.
Hazardous-Materials (HAZMAT) Items
Some items are regulated as hazardous materials and ship within the United States only; these are marked “ships within the United States only” on the product page. Returns of these items must be handled according to the instructions in your return authorization, as they cannot be shipped by every method.
Governing Law
The Dirty Civilian store is operated by Dirty Civilian LLC. This policy is governed by the laws of the State of Tennessee, USA, without regard to its conflict-of-law provisions.
Questions
For any questions about returns, exchanges, or refunds, email us at support@dirtycivilian.com.