Support
As customers in this industry for over twenty years, we know poor service is prevalent. We strive to do things differently here, so if you have questions or issues with an order, shoot us an email at support@dirtycivilian.com. Everything you need to know about shipping, warranty, and returns is below. If you can't find your answer here, reach out and we'll help you out.
Shipping
Orders are typically processed within 1–3 business days. Once your order ships, you'll receive a confirmation email with tracking information.
Delivery times are estimates and may vary during peak seasons or due to carrier delays.
International Shipping is not available at this time.
Warranty
Before we ever sold this gear, we bought it as customers. Every product on this site came through our own hands first, which means we've already dealt directly with the manufacturers behind it - warranty claims included. So if something goes wrong, you're not stuck navigating that process alone. Contact us, and we'll run point: our relationships with these companies and our own experience with their warranty process means we can get you back up and running faster than doing it alone.
Returns & Exchanges
Gear may be returned within 30 days of delivery if it's unused and has no user-induced cosmetic damage (scratches, dents, tears or similar wear), with all original packaging, hardware and accessories included.
To start a return, email support@dirtycivilian.com with your order number, the item(s) you're returning, and the reason. We'll reply with a return authorization and shipping instructions. Please wait for that before sending anything back.
Return shipping is paid by the customer unless the item arrived defective or damaged, or we sent the wrong item. There is no restocking fee.
If your order arrives defective, damaged or incorrect, let us know within 14 days of delivery and include photos of the item and packaging. We'll replace it or refund it in full, including shipping.
Need a different item? The fastest way is to return the original and place a new order. Direct exchanges are available where stock allows.
All returns are inspected when they arrive. If something doesn't meet these conditions, we'll reach out before deciding and may offer a partial refund or send the item back to you.
Items marked final sale or clearance can't be returned. For the full details, see our Refund Policy.
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Email: support@dirtycivilian.com
We typically respond within 1–2 business days.